Troubleshooting 101
General support questions and troubleshooting for the SAM Labs hardware & platform.
- How can I get help with SAM Labs?
- My block doesn’t light up or respond. Is it broken?
- How do I report a bug or technical issue?
- What browser/device works best with SAM Labs?
- My Content Hub isn’t loading — is the site down?
- The blocks were working, but suddenly disconnected — how do I fix this?
- Can I reset a block if it's unresponsive?
- My blocks are connected but not responding in SAM Studio.
- Why won't my blocks connect to SAM Studio?