Getting Started with SAM Labs
Hardware
- What are the different SAM Labs kit?
- What's a STEAM Classroom Kit and its inclusions?
- What's a Maker Kit and its inclusions?
- What's a STEAM Plus Kit and its inclusions?
- How do I charge the blocks?
- How do I turn the blocks on and off?
Software (SAM Studio)
- How do I assign lessons or activities to students?
- How do I delete a project?
- How are my projects saved in SAM Studio?
- How do I start a new project?
- What is the difference between SAM Space and SAM Blockly?
- Can multiple students log in on the same device?
Troubleshooting 101
- How can I get help with SAM Labs?
- My block doesn’t light up or respond. Is it broken?
- How do I report a bug or technical issue?
- What browser/device works best with SAM Labs?
- My Content Hub isn’t loading — is the site down?
- The blocks were working, but suddenly disconnected — how do I fix this?
SAM Labs Content Hub
Professional Development
- Do you offer coaching or support beyond the initial training?
- How do I access recordings of past PD sessions?
- Can new teachers get trained if they missed the original session?
- Do you offer asynchronous or on-demand PD options?
- Can I get a certificate of completion for my training?
- Do you offer training for Library Media Specialists or Tech Coaches?
Replacements and Warranty
Purchasing
- How can I check how many licenses my school has?
- Can I renew my subscription online?
- What happens when my license expires?
- How long does a SAM Labs license last?
- What’s the difference between a hardware kit and a site license?
- Do you offer quotes or accept purchase orders?